FAQ
Where can I buy it?
Our products are now available on COSORI official stores, Amazon and other retailers in Australia.
What should I do if there is a problem with the product?
If there is a problem with the product you purchased, please contact our customer support (support.apac@vesync.com). When contacting us, please prepare the following information in advance.
① Screenshot of order details, photo of purchase receipt or receipt.
② Pictures and videos that help explain the problem.
What accessories does this product come with?
Please check the specifications on each product page.
Where can I purchase additional accessories and replacement parts?
Additional and replacement accessories are available at COSORI official stores and other retailers
What is the product warranty period?
Our warranty service covers all COSORI Australian models. If a product malfunctions within the warranty period, we will repair or replace it free of charge. For product warranty details, please refer to warranty page.
How to contact us?
For product quality inquiries, please contact below.
support.apac@vesync.com
For order inquiries from this store, please contact below.
cosori.store@t-five.com.au
For other inquiries, please contact below.
Corporate customers: support.apac@vesync.com
Media: pr.au@vesync.com
Where can I find my BN number or model number?
It can be found on the label on the side or bottom of the product.